No. A subscription purchased on Android can only be used on Android, and a subscription purchased on iOS can only be used on iOS. Subscriptions are managed through each store account (Google account / Apple ID).

✅ Android (Google Play) 1. Open the Google Play Store app 2. Tap your profile icon (top right) → Payments & subscriptions → Subscriptions 3. Select this app → Tap Cancel subscription Google’s official guide: https://support.google.com/googleplay/answer/7018481(https://support.google.com/googleplay/answer/7018481) Note: Canceling stops future renewals, but you’ll still have access until the end of your current billing period. ✅ iOS (Apple App Store) 1. Open Settings on your iPhone/iPad 2. Tap your Apple ID (your name) → Subscriptions 3. Select this app → Tap Cancel Subscription Apple’s official guide: https://support.apple.com/en-us/HT202039(https://support.apple.com/en-us/HT202039) Note: Canceling stops future renewals, but you’ll still have access until the end of your current billing period.

Refunds are handled by the store where you made the purchase (Apple or Google). We can’t directly issue refunds for store purchases. ✅ Android (Google Play) Request a refund through Google Play: https://support.google.com/googleplay/answer/2479637(https://support.google.com/googleplay/answer/2479637) ✅ iOS (Apple) Request a refund through Apple’s “Report a Problem”: https://reportaproblem.apple.com/ (https://reportaproblem.apple.com/)Apple’s refund guide: https://support.apple.com/en-us/HT204084(https://support.apple.com/en-us/HT204084) Note: Refund eligibility and processing time depend on each store’s policy and review.

Yes. Subscriptions renew automatically unless you cancel at least 24 hours before the renewal date (timing may vary by store). To turn off auto-renewal, follow the steps in “How do I cancel my subscription?”

Try the following: 1. Fully close and reopen the app 2. If available, tap Restore Purchases / Restore Subscription in the app 3. Make sure you’re signed in with the same store account (Google account / Apple ID) used for purchase 4. Confirm the purchase is completed in your store purchase history If it still doesn’t work, contact us with: • Device type (iOS/Android) and OS version • Subscription plan (monthly/yearly) • Purchase receipt (if possible) • Your in-app account email (if applicable)

Android (Google Play) Google Play → Profile → Payments & subscriptions → Budget & history Google guide: https://support.google.com/googleplay/answer/2850369() iOS (Apple) Apple purchase history guide: https://support.apple.com/en-us/HT204088(https://support.apple.com/en-us/HT204088)

• Monthly plan: Charged on the same date each month (renewal date). • Yearly plan: Charged on the same date each year (renewal date). Exact renewal dates are shown in your store subscription settings.

Plan changes are managed by the store and may take effect immediately or on your next renewal date, depending on the store and the type of change (upgrade/downgrade). The store checkout screen is the source of truth for pricing and timing.

In most cases, yes. Canceling during the trial usually prevents the next charge, and you can keep access until the trial ends. (Conditions may vary by store and promotion.)

Yes, as long as: • You’re using the same platform (iOS-to-iOS or Android-to-Android), and • You’re signed in with the same store account that purchased the subscription. After switching devices, use Restore Purchases (if available in the app).

To stop the next renewal, you must cancel before the renewal date. If the charge already processed, you may need to request a refund through the store. See “How do I request a refund?”

If you still need help, please contact us: • Email: support@estee.co Include: device/OS, app version, plan, receipt, and screenshots if possible.