Question 1

If I purchase a subscription on Android or iOS, can I use it on all devices?

Accepted Answer

No. A subscription purchased on Android can only be used on Android, and a subscription purchased on iOS can only be used on iOS.
Subscriptions are managed through each store account (Google account / Apple ID).

Question 2

How do I cancel my subscription?

Accepted Answer

✅ Android (Google Play)
Open the Google Play Store app
Tap your profile icon (top right) → Payments & subscriptions → Subscriptions
Select this app → Tap Cancel subscription
Google’s official guide:
https://support.google.com/googleplay/answer/7018481
Note: Canceling stops future renewals, but you’ll still have access until the end of your current billing period.
✅ iOS (Apple App Store)
Open Settings on your iPhone/iPad
Tap your Apple ID (your name) → Subscriptions
Select this app → Tap Cancel Subscription
Apple’s official guide:
https://support.apple.com/en-us/HT202039
Note: Canceling stops future renewals, but you’ll still have access until the end of your current billing period.

Question 3

How do I request a refund?

Accepted Answer

Refunds are generally handled by the store where you made the purchase (Apple or Google).
✅ Android (Google Play)
You can request a refund in two ways:
Through Google Play:
https://support.google.com/googleplay/answer/2479637
By contacting the developer directly:
 You can request a refund through the app’s customer support.
✅ iOS (Apple)
Refunds must be requested directly through Apple.

Request a refund via Apple’s “Report a Problem”:
https://reportaproblem.apple.com/
Apple’s refund guide:
https://support.apple.com/en-us/HT204084
Note: Refund eligibility and processing time depend on each store’s policy and review.

Question 4

Will my subscription renew automatically?

Accepted Answer

Yes. Subscriptions renew automatically unless you cancel at least 24 hours before the renewal date (timing may vary by store).
To turn off auto-renewal, follow the steps in “How do I cancel my subscription?”

Question 5

I subscribed, but premium features are still locked. What should I do?

Accepted Answer

Try the following:
Fully close and reopen the app
If available, tap Restore Purchases / Restore Subscription in the app
Make sure you’re signed in with the same store account (Google account / Apple ID) used for purchase
Confirm the purchase is completed in your store purchase history
If it still doesn’t work, contact us with:
Device type (iOS/Android) and OS version
Subscription plan (monthly/yearly)
Purchase receipt (if possible)
Your in-app account email (if applicable)

Question 6

Where can I find my receipt or purchase history?

Accepted Answer

Android (Google Play)
Google Play → Profile → Payments & subscriptions → Budget & history
 Google guide:
https://support.google.com/googleplay/answer/2850369
iOS (Apple)
Apple purchase history guide:
https://support.apple.com/en-us/HT204088

Question 7

When will I be charged?

Accepted Answer

Monthly plan: Charged on the same date each month (renewal date).
Yearly plan: Charged on the same date each year (renewal date).
 Exact renewal dates are shown in your store subscription settings.

Question 8

What happens if I change plans (e.g., Monthly ↔ Yearly, Standard ↔ Pro)?

Accepted Answer

Plan changes are managed by the store and may take effect immediately or on your next renewal date, depending on the store and the type of change (upgrade/downgrade).
The store checkout screen is the source of truth for pricing and timing.

Question 9

If there’s a free trial, can I cancel during the trial?

Accepted Answer

In most cases, yes. Canceling during the trial usually prevents the next charge, and you can keep access until the trial ends.
(Conditions may vary by store and promotion.)

Question 10

Can I use the same subscription across multiple devices?

Accepted Answer

Yes, as long as:
You’re using the same platform (iOS-to-iOS or Android-to-Android), and
You’re signed in with the same store account that purchased the subscription.
After switching devices, use Restore Purchases (if available in the app).

Question 11

I canceled, but I was still charged. Why?

Accepted Answer

To stop the next renewal, you must cancel before the renewal date. If the charge already processed, you may need to request a refund through the store.
See “How do I request a refund?”

Question 12

How can I contact support?

Accepted Answer

If you still need help, please contact us:
Email: support@estee.co
 Include: device/OS, app version, plan, receipt, and screenshots if possible.

Frequently asked questions